Not everyone has a smartphone
Many patients use basic phones, especially outside the big cities.
USSD access
A way in for patients on basic phones.
USSD menus let patients reach your clinic from any mobile phone, with no smartphone or data. Requests arrive in ClinicOS, structured and ready for your team.
The problem
Apps leave many patients behind.
Data costs money
Even patients with smartphones may not have data when they need help.
Travel to complain
Without a simple channel, patients have to come in person or give up.
With ClinicOS
Simple menus, structured requests.
Patients dial a code and choose from short menus. Their choices arrive in ClinicOS as a structured request, routed to the right team and tracked to resolution.
Works on any mobile
USSD runs on basic phones without data or an app.
Short, clear menus
Menus designed to be quick to read and easy to answer.
Structured requests
Menu choices become requests with clear categories.
Routed to your team
Requests go to the team that can help.
Tracked to resolution
See every request from first contact to follow-up.
Same view as voice
USSD and voice requests sit together in one queue.
How it works
Three steps, start to finish.
- 1
The patient dials
They open the menu from any mobile phone.
- 2
They choose an option
A few short menus capture what they need.
- 3
Your team responds
The request is assigned and followed up.
Built for Nigeria
Healthcare access that does not depend on data.
USSD is familiar to almost every mobile user in Nigeria from banking and airtime. It is a natural way for patients to reach their clinic.
- No app, smartphone, or data
- Familiar from banking and airtime
- Depends on your USSD service setup and network coverage
Does USSD cost the patient anything?
Session charges may apply, depending on the network and how your USSD service is set up.
Do we need our own USSD code?
USSD access is configured for each organisation. We will talk you through the setup.
Does it work without network coverage?
No. USSD needs a mobile network signal, but it does not need data or a smartphone.
Part of one platform
Works with the rest of ClinicOS.
See how ClinicOS fits your clinic.
Explore the platform, or tell us about your practice.