No-shows
Patients forget appointments and slots go unused.
Reminders & follow-ups
Fewer missed appointments. No forgotten follow-ups.
Remind patients before their visit, check in after it, and handle their requests in one shared inbox. Every message is linked to the patient's record.
The problem
Conversations lost on personal phones.
Follow-ups that never happen
Calls after a visit depend on someone remembering to make them.
Messages on staff phones
Patient requests sit in individual WhatsApp chats that no one else can see.
With ClinicOS
Patient communication that belongs to the clinic.
Reminders and follow-ups go out on schedule. Patient requests arrive in a shared view, so any authorised team member can pick them up with the record to hand.
Appointment reminders
Automatic reminders before each appointment.
Post-visit follow-ups
Scheduled check-ins after treatment or discharge.
Confirmations
Patients confirm or ask to reschedule in reply.
Shared inbox
Patient requests in one place for the whole team.
Linked to the record
Every message sits on the patient's record for context.
Your channels
Messages go out through the channels configured for your clinic.
How it works
Three steps, start to finish.
- 1
Book the appointment
A reminder is scheduled automatically.
- 2
The patient replies
Confirmations and requests come back to the shared inbox.
- 3
Follow up after the visit
Check in with the patient at the right time.
Built for Nigeria
Reach patients on the phones they have.
Not every patient uses a smartphone or data. Communication channels are configured for each clinic, and voice and USSD give patients on basic phones a way in too.
- Channels configured per clinic
- Works alongside voice and USSD access
- No patient requests stuck on personal phones
Which channels do reminders use?
Channels are configured for each clinic. Tell us how your patients prefer to be contacted and we will confirm what is available.
Can patients reply to reminders?
Yes, where the channel supports replies. Responses arrive in the shared inbox.
Can we send health campaigns or announcements?
ClinicOS focuses on care-related messages such as reminders and follow-ups. Talk to us about broader outreach.
Part of one platform
Works with the rest of ClinicOS.
See how ClinicOS fits your clinic.
Explore the platform, or tell us about your practice.