Feedback forms nobody fills
Many patients will not write a complaint, but they will talk about it.
Voice complaint line
Patients call and speak. Your team gets a clear request.
A voice line lets patients log complaints and requests in their own words, on any phone. ClinicOS transcribes and routes each one, and tracks it until someone follows up.
The problem
Complaints that never reach the right person.
Calls that go nowhere
A phone call to reception is easy to forget once it ends.
No record of resolution
Managers cannot see what was raised or whether it was fixed.
With ClinicOS
Every call becomes a tracked request.
The patient speaks. ClinicOS turns the call into a structured complaint with a category and summary, assigns it to a team, and keeps it open until it is resolved. Staff check the AI's understanding.
Guided voice line
Patients call a number and are guided to describe their issue.
Transcription
Calls are transcribed, with local languages and code-switching in mind.
Structured complaints
Each call becomes a request with a category and summary.
Routing
Requests go to the right team based on what the patient said.
Resolution tracking
See what is open, who owns it, and how long it has taken.
Staff review
Staff confirm the meaning, especially for unclear calls.
How it works
Three steps, start to finish.
- 1
The patient calls
They describe the problem in their own words.
- 2
ClinicOS structures it
The call is transcribed, summarised, and categorised.
- 3
Your team follows up
The request is assigned and tracked to resolution.
Built for Nigeria
Designed around the way Nigeria talks.
People describe problems in Pidgin, Hausa, Yoruba, Igbo, English, and everything in between. The voice line is designed for that, with staff checking anything unclear.
- Works on any phone, no data needed
- Designed for code-switching
- Supported languages confirmed per deployment
Do patients need a smartphone?
No. Any phone that can make a call works. Normal call charges may apply, depending on your setup.
Which languages does it understand?
It is designed for local languages and code-switching. Supported languages and accuracy are confirmed for each deployment, and staff review unclear calls.
Is this the same as USSD?
No. The voice line lets patients speak. USSD uses short text menus. Many clinics offer both.
Part of one platform
Works with the rest of ClinicOS.
See how ClinicOS fits your clinic.
Explore the platform, or tell us about your practice.