No idea who is next
Paper lists and shouted names make it easy to skip someone or call them twice.
Check-in & queues
Know who is waiting, how long, and who is next.
Check patients in at reception and follow them through the visit. Every team sees the same live queue, so no one gets forgotten on the bench.
The problem
Long waits and unclear order.
Invisible waiting times
Nobody knows a patient has waited three hours until they complain.
Handoffs get lost
Between triage, the doctor, the lab, and payment, patients fall through the gaps.
With ClinicOS
A live queue every team can see.
ClinicOS shows each patient's place in the queue, how long they have waited, and where they are in the visit, from check-in to payment.
Fast check-in
Check in booked patients and walk-ins at reception in seconds.
Live waiting times
See how long each patient has been waiting at a glance.
Visit stages
Track patients through triage, consultation, investigations, and payment.
Call the next patient
Clinicians pick the next patient from the queue on their screen.
Priority cases
Mark urgent patients so they are seen first.
Waiting-time reports
Review where delays happen and fix the bottlenecks.
How it works
Three steps, start to finish.
- 1
Check in
Reception adds the patient to the queue on arrival.
- 2
Move through the visit
Each team updates the patient's stage as they go.
- 3
Close the visit
Once billed and done, the patient leaves the queue.
Built for Nigeria
Waiting time is the complaint we hear most.
Long waits are one of the most common frustrations in Nigerian clinics. Making the queue visible is the first step to shortening it.
- Everyone sees the same queue
- Long waits stand out before they become complaints
- Connects with the voice complaint line
Can patients see their place in the queue?
The queue is designed for staff. Patient-facing displays depend on your clinic's setup.
Does it work with walk-ins?
Yes. Walk-ins and booked patients join the same queue at check-in.
Can we see where delays happen?
Yes. Reports show waiting times by stage so you can find bottlenecks.
Part of one platform
Works with the rest of ClinicOS.
See how ClinicOS fits your clinic.
Explore the platform, or tell us about your practice.